Sunsynk Connect Update

Dear valued Sunsynk customers and users,

We extend our sincerest apologies for the recent service disruption experienced over the weekend and this morning. We acknowledge the shortfall in communication regarding these issues.

The outage stemmed from modifications made to one of our Redis servers. While such alterations typically occur seamlessly, regrettably, an unexpected disruption ensued. Rest assured, we have pinpointed the problem and added additional measures to better our resilience, reducing the likelihood of recurrence.

We are meeting with our solution architects this week to conduct a comprehensive post-incident review. The aim is to formulate an actionable strategy geared towards fortifying our system resilience. We commit to informing you well in advance of any forthcoming changes.

Furthermore, we are currently developing a notification system, integrated within our app and various Sunsynk communication channels, to promptly alert customers of any service-related issues. Additionally, a dedicated service status page is underway, facilitating access to updates and forthcoming maintenance schedules.

We are deeply grateful for your unwavering support of the Sunsynk brand. Your dedication to our products does not go unnoticed, and we are fully committed to resolving these challenges promptly. Your continued loyalty is invaluable to us, and we remain steadfast in our commitment to serving you.

We appreciate your understanding and patience during this period.

Best regards,

Joel Egan | Group CIO

[Note: We also acknowledge peoples' concerns regarding the graph data history only going back 30 days and then being summarized into a bar chart format in the Month, Year and Total tabs. Further communication will be announced about this later.]